Terms of Service

Effective Date: March 2026

These Terms of Service ("Terms") govern your access to and use of the ShiftSync platform ("Service") operated by ShiftSync Pty Ltd (ABN pending) ("ShiftSync", "we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Eligibility

To use ShiftSync, you must:

Be at least 18 years of age
Be an Australian business or organisation, or operate within Australia
Have the authority to bind your organisation to these Terms
Provide accurate and complete registration information

2. Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your account credentials
All activity that occurs under your account
Ensuring that all users within your organisation comply with these Terms
Promptly notifying us of any unauthorised use of your account

3. Subscription and Billing

ShiftSync offers tiered subscription plans billed per active employee, per month
All prices are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated
Payment is processed securely through Stripe
Subscriptions automatically renew at the end of each billing period
You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period
Refunds are provided in accordance with Australian Consumer Law

4. Free Trial

New organisations receive a 14-day free trial
No credit card is required to start a trial
At the end of the trial, you must select a paid plan to continue using the Service
We will not charge you without your explicit consent

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Upload or transmit malicious code, viruses, or harmful content
Attempt to gain unauthorised access to the Service or other users' accounts
Interfere with or disrupt the integrity or performance of the Service
Use the Service to store or process information in violation of privacy laws
Resell, sublicense, or redistribute the Service without written permission

6. Intellectual Property

ShiftSync and its licensors retain all rights, title, and interest in the Service, including all software, designs, trademarks, and documentation
You retain ownership of all data you input into the Service
You grant us a limited licence to use your data solely to provide and improve the Service
We will not sell your data to third parties

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

8. Service Availability

We aim to provide 99.9% uptime but do not guarantee uninterrupted access
We may perform scheduled maintenance with reasonable notice
We are not liable for any downtime or service interruptions beyond our reasonable control

9. Limitation of Liability

To the maximum extent permitted by law:

ShiftSync shall not be liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability shall not exceed the amount paid by you in the 12 months preceding the event giving rise to the claim
These limitations do not apply where prohibited by law, including under Australian Consumer Law

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified by agreement.

11. Indemnification

You agree to indemnify and hold ShiftSync harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service or violation of these Terms.

12. Termination

You may terminate your account at any time
We may suspend or terminate your account for violation of these Terms, with reasonable notice where practicable
Upon termination, your right to access the Service ceases immediately
We will retain your data in accordance with our Privacy Policy and applicable laws

13. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.

15. Dispute Resolution

Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to mediation in Sydney, New South Wales. If mediation fails, either party may pursue resolution through the courts of New South Wales.

16. Contact Us

If you have questions about these Terms, please contact us:

Email: legal@shiftsync.com.au
Website: www.shiftsync.com.au